Privacy policy.

Effective Date: 8 June 2025

At iLux Chauffeur, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information necessary to provide you with high-quality chauffeur services. This may include:

  • Full name

  • Email address

  • Phone number

  • Pickup and drop-off addresses

  • Date and time of travel

  • Number of passengers and luggage

  • Payment information (securely processed via third-party providers)

  • Feedback and reviews

  • IP address and device/browser information when using our website

2. How We Collect Your Information

We collect your personal information when you:

  • Make a booking on our website or over the phone

  • Contact us via forms, email, or live chat

  • Follow or engage with us on social media

  • Use our website or mobile services

3. How We Use Your Information

We use your information to:

  • Manage and confirm bookings

  • Provide reliable and punctual chauffeur services

  • Communicate with you about your trip

  • Improve our services and customer experience

  • Send updates, promotions, and service announcements (you can opt out anytime)

  • Comply with legal obligations

4. Sharing of Information

We do not sell your personal data. Your information may be shared with:

  • Chauffeur drivers affiliated with iLux for service fulfillment

  • Third-party service providers (e.g., payment processors, IT support)

  • Government agencies, when required by law

All third-party services we use are selected with your privacy in mind.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. This includes SSL encryption and secure data storage.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

  • Withdraw consent for marketing communications

  • Lodge a complaint about how we handle your data

To make a request, please contact us at bookings@iluxchauffeur.com.au

7. Cookies & Tracking

Our website uses cookies and analytics tools (like Google Analytics) to enhance user experience and understand how visitors use our site. You can disable cookies in your browser settings.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For questions about this Privacy Policy or to make a complaint, please contact:

iLux Chauffeur
Email: bookings@iluxchauffeur.com.au
Phone: 0469 801 415
Website: iluxchauffeur.com.au
Location: Melbourne, VIC, Australia